Refund policy

AURA DE LUXE

Return & Refund Policy

1. Return Window

Customers can return their order within 7 days of receiving the parcel.

2. How to Return Your Order

  1. Visit any nearby courier service.
  2. Pack the product securely to prevent damage during transit.
  3. Dispatch the parcel to the return address provided below.
  4. Share the courier receipt and tracking details with Aura de Luxe after dispatching the parcel.

3. Refund Process

  • Once you have dispatched the parcel and shared the courier receipt with us, your refund will be initiated.
  • Your refund will be processed within 48 hours of receiving the courier receipt.

4. Return Shipping Details

Please send your return parcel to the following address:

Name: [Insert Name]
Address: [Insert Return Address]
Contact: [Insert Contact Number]

5. Important Rules

  • Return requests must be made within 7 days of receiving the parcel.
  • Customers must share the courier receipt and tracking details after dispatching the return.
  • The product must be packed securely to avoid damage during transit.
  • Customers should keep the courier receipt until the refund has been processed.
  • Please ensure that all returned items and their original packaging are included in the parcel.

For any assistance regarding returns or refunds, please contact Aura de Luxe.

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